Nortek Industrial Supplies
Knowledge Hub
SW
Stuart Winship
Knowledge Base
Manage entries the AI draws on when answering staff questions
Entries
247
Categories
18
Documents
43
Last updated
Today
EN 10204 Certificates — what types do we issue?
Certifications

We issue Type 3.1 mill certificates as standard with all certified material orders. Type 3.2 dual-certified documents are available on request for critical applications…

Minimum order quantities for stainless bar
Product Specs

Standard minimum order is one full length (typically 6m) for 304 and 316 grades. For bright drawn bar below 20mm diameter, minimum is two full lengths…

Can we supply WRAS-approved fittings?
Compliance

Yes — we hold WRAS-approved products across our copper and plastic fittings range. Lead-free brass fittings to Reg 31 are stocked in sizes from ¼" to 2"…

Pressure ratings for carbon steel pipe
Applications

Schedule 40 carbon steel pipe to ASTM A53 is rated to 150 PSI at ambient temperature. Ratings decrease significantly above 200°C. For elevated temperature or high-pressure service…

How to raise a technical query with the mill
Procedures

All technical queries to the mill should go through the technical sales team, not direct. Raise a query in the system with the product code, heat number, and the specific question…

RoHS compliance for our electrical cable range
Compliance

All cable supplied by Nortek meets current RoHS 2 requirements (Directive 2011/65/EU). Certificates are available on request — log the request in the system with the order number…

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Documents
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Filename Type Category Uploaded Uploaded by Status Actions
PDFEN10204_3.1_Guide.pdf PDF Certifications 12 Jun 2026 Stuart Winship Active
XLSWRAS_approval_register_2026.xlsx Spreadsheet Compliance 3 Jun 2026 Stuart Winship Active
PDFStainless_grade_selector.pdf PDF Materials 28 May 2026 Karen Briggs Active
PDFPressure_ratings_carbon_steel.pdf PDF Applications 22 May 2026 Stuart Winship Active
PDFRoHS_certificates_cable_2025.pdf PDF Compliance 10 Apr 2026 Karen Briggs Active
DOCMill_query_procedure_v3.docx Word Procedures 4 Apr 2026 Stuart Winship Active
PDFProduct_catalogue_2026.pdf PDF Product Specs 18 Mar 2026 Karen Briggs Active
XLSSupplier_lead_times_Q2.xlsx Spreadsheet Lead Times 2 Mar 2026 Stuart Winship Active
Activity
Questions staff have asked the AI — unanswered ones should become new knowledge entries
2 questions went unanswered. Add knowledge entries so the AI can help next time.
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"Do we have 3.2 certs for 316 plate?"
Karen BriggsToday, 09:14
Answered
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"What is the MOQ for 1 inch bright drawn bar?"
James ThornToday, 08:47
Answered
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"Do we stock PTFE-lined pipe?"
Karen BriggsYesterday, 15:32
Not answered
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"Can we supply ASTM A182 flanges?"
Stuart WinshipYesterday, 11:05
Answered
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"Lead time on Viega fittings?"
Rachel PatelYesterday, 09:58
Answered
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"Are our cables suitable for outdoor use?"
James Thorn14 Jul 2026, 16:22
Answered
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"Is the 50mm square hollow section WRAS approved?"
Rachel Patel14 Jul 2026, 14:07
Not answered
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"What's the maximum temperature for 304 stainless?"
Stuart Winship14 Jul 2026, 10:31
Answered
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"Who do I contact at the mill for a technical query?"
Karen Briggs13 Jul 2026, 15:44
Answered
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"Do we supply RoHS documentation with cable orders?"
James Thorn13 Jul 2026, 09:12
Answered
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